← Cone Zone

Delete your account

Last updated 19 August 2026

This page covers both Cone Zone and Cone Zone Business, published on Google Play by Oskar Szydlowski, trading as Cone Zone.

The steps

1. Email hello@conezone.app from the email address you signed up with. Sending from that address is how we know the request is really yours.
2. Say whether you want the whole account deleted, or only certain information removed — for example a saved spot, a truck photo, or your phone number.
3. We reply within 30 days, and usually much sooner. There is no charge, and we will not try to talk you out of it.

What is deleted

If you ask for the account itself to go, we delete:

If you use Cone Zone to find ice cream

• your sign-in details and email address
• your name
• your saved spots
• your notification token, if you turned notifications on
• which pins you looked at
• sightings you reported, and confirmations you gave

If you run a truck

• your sign-in details, email address and phone number
• your business name and description
• your logo and any truck photos
• your trucks, and their check-in history
• the record of your permit number
• your position reports

What we have to keep, and for how long

Two things outlive the account, and only because the law requires it or because they no longer identify you.

What	How long	Why
Payment and invoice records	As long as Canadian tax and accounting law requires — generally six years	We are legally required to keep records of money received. These are held by our payment processor and in our accounts, not in the app.
Counts of how many people viewed a truck	Kept	These are totals with no name, account or device attached. Once your account is gone there is nothing in them that points back to you.

Everything else goes. We do not keep a shadow copy, and we do not sell or transfer your information to anybody before deleting it.

Removing some things without closing the account

You can do several of these yourself, right now, in the app:

• Saved spots — delete any of them on the Spots screen.
• Truck photos and your logo — Remove, on the truck or business screen.
• A truck — retire it, which takes it off the map and off your list.
• Notifications — turn them off in Settings, or in your phone's settings.

For anything else, email us and say what you want removed. Keeping the account and removing part of it is a perfectly normal request.

Permit photos

If you sent a photo of your mobile food vendor permit, it was deleted the moment an administrator made a decision on your application. We keep the permit number and the fact that it was checked; the image is gone already, without you having to ask.

If you are not happy with our answer

Tell us first — we would rather fix it. If that does not resolve it, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Contact

hello@conezone.app
Oskar Szydlowski, trading as Cone Zone
Toronto, Ontario, Canada

See also our Privacy Policy.